Shipping:
Items will be shipped within 7 business day on payment received (we will check your credit card,and it will take about 24 hours and holiday except),if we have any problem about the product,we will leave a message in time,pls kindly reply us in time also to avoid the mistake happen
Returns Term:
In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one. In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
If you have any need or problem,please let us know, you can contact us with TradeManager.email.message ....we always at here!
Feedback policy:
We will provide positive feedback once payment is received,To foster a healthy Ali community,we hope you will do the same for us.We want you to understand that we value customer service tremendously.If you have any dissatisfaction,please give us the opportunity to resolve the problem before leave us a negative feedback.We are sure that there is always solution and we sure don`t want a bad feedback to be where the transaction ends.
FAQ
Do you have the real photos?
----all photo was taken in real,if you receive the different items,we will refund you .so please trust us ,high quality is our first thing.
Why can't I find the logistics information?
----we will always check the ship number for our customer,if the package lost in the way ,we will send a new one to you or refund all money.and sometimes there will be little problem with the logistic,cause you can't check the information,don't worry,please wait 3-7days.
How long can I receive the goods ?
----10-15days ( 80%)%
15-30days ( 10% )%
30-60days ( 10% )%( Large promotional festivals or remote countries )
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